IT Infrastructure Specialist

4 days ago


Chantilly, Virginia, United States DANE LLC Full time

Job Summary:

DANE LLC is seeking a highly skilled IT Infrastructure Specialist to provide desktop support services to its Department of State consolidated Bureaus. The successful candidate will manage service request tickets, troubleshoot hardware and software issues, and install/configure new systems.

Key Responsibilities:

  • Manage service requests through the ServiceNow ticketing system
  • Troubleshoot hardware and software issues on ClassNet and OpenNet workstations & laptops, operating systems, applications, and network printers
  • Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, smartcard readers, and other supported devices
  • Conduct diagnostic troubleshooting and repair for microcomputer devices
  • Provide one-on-one and small group training in the use of applications and devices to new users and IT Mart visitors

Requirements:

  • Associate Degree
  • One or more industry standard certifications (Preferred)
  • Active Secret or Higher Clearance
  • Minimum 5 years of experience

Salary Range: $60,000 - $90,000 per year, depending on qualifications and experience.

About DANE LLC:

DANE LLC is an equal opportunity employer committed to providing excellent customer service and creating a diverse and inclusive workplace.



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