HVAC Sales Associate

1 week ago


Alexandria, Virginia, United States Baker Distributing Full time

About the Opportunity:

We are looking for a highly motivated and customer-focused Customer Service Expert to join our team at Baker Distributing Company. This role is perfect for someone with excellent communication skills, a strong background in technical support, and experience in sales.

The ideal candidate will have at least 1+ year of experience in a similar role, preferably in the HVAC industry. They will be responsible for providing top-notch customer service, resolving issues, and up-selling products to customers.

As a Customer Service Expert, you will work independently but meet assigned goals and objectives in designated time frames. You will also be able to work in a fast-paced environment, multitasking on different levels, and possessing excellent problem-solving skills.

Key Responsibilities:

  • Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales
  • Interact with internal and outside sales people, vendors, and contractors
  • Responsible for showroom merchandising and re-stocking product
  • Assist in resolving customer relations problems with both dealers and end users
  • Complete sales order process for customers with efforts to up-sell associated items
  • Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration
  • Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources
  • Arrange stock on shelves or racks in sales area and keeps merchandise in order
  • Apply suggestive selling techniques and up sells to current and prospective customers

Requirements:

  • High School Diploma or GED Required
  • Excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities
  • Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level
  • Strong interpersonal skills including sales, problem-solving, and customer service focus absolutely required
  • Ability to work independently but meet assigned goals and objectives in designated time frames
  • Capable of working in a fast-paced environment with skills to multi-task on different levels
  • Excellent customer service mindset with the ability to develop long-term relationships
  • Excellent written and verbal communication skills
  • Strong and creative problem-solving skills
  • Ability to work independently and in a team environment
  • Must possess and maintain a current, valid Driver's License
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures

Salary: $45,000 - $60,000 per annum



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