Group Sales Coordinator

2 weeks ago


Pinecrest, Florida, United States Dodge Ridge Full time
Job Summary

We are seeking a highly motivated and organized Group Sales Coordinator to join our team at Dodge Ridge. As a key member of our sales team, you will be responsible for coordinating group sales, reservations, and guest services.

Key Responsibilities
  • Coordinate and schedule group visits, providing accurate and timely information to involved departments.
  • Gain new and maintain returning group sales through cold calling, email, marketing, and relationship building.
  • Provide department managers with weekly forecasts and project updates, ensuring seamless group business operations.
  • Correspond with group leaders, delivering group sales products and information, and ensuring a seamless guest experience.
  • Organize and collect payment on group invoices in a timely manner, working closely with Accounting.
  • Support Guest Services and Front Desk department staff to achieve established goals and objectives.
  • Process all sales transactions in-person, via phone/email, and web sales, ensuring accurate and timely processing.
  • Answer and communicate guest inquiries in a prompt and professional manner.
  • Direct calls to appropriate departments and respond to confidential matters appropriately.
  • Support Front Desk in daily operations, including answering phones, emails, and mail handling.
  • Assist guests with reservations using sales software, ensuring a seamless and efficient experience.
  • Responsible for balancing cash drawers at the close of each day.
Requirements
  • Supervisory skills and experience in sales and guest services.
  • Knowledge of Dodge Ridge products and services.
  • Intermediate computer skills, including Microsoft Office and Google Forms.
  • Strong verbal and written communication skills, with the ability to read and write legibly.
  • Problem-solving skills and the ability to handle stress in a calm and professional manner.
  • Ability to work flexible schedules, including weekends and holidays.
  • Excellent customer service skills and the ability to work in a fast-paced, task-oriented environment.
Work Environment

Dodge Ridge employees work in a dynamic and fast-paced environment, often performing tasks in high winds, heavy snowfalls, low visibility, rain, and extreme temperatures. A professional appearance is required, with a uniform provided by the company.



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