Service Team Lead

3 weeks ago


Gig Harbor, Washington, United States Meineke - 2240 Full time

Job Description

The Service Advisor will be responsible for overseeing the service department, ensuring repairs and maintenance tasks are completed in a timely manner, and mentoring employees on best practices for improving sales and customer service techniques.

Key Responsibilities:

  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

  • High school diploma or GED required, bachelors degree preferred
  • Valid state-issued drivers license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required


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