Hotel Night Operations Specialist

4 days ago


Savannah, Georgia, United States Holiday Inn Express & Suites - Savannah Chatham Parkway Full time
Job Overview

We are seeking a highly skilled Front Desk Agent and Night Auditor to join our team at Holiday Inn Express & Suites - Savannah Chatham Parkway. This is a unique opportunity to work in a fast-paced environment, managing the front desk operations and ensuring a seamless guest experience overnight.

Key Responsibilities
  • Night Audit Functions:
    • Perform nightly audits of financial transactions, including reconciling guest accounts, verifying charges, and ensuring accurate postings.
    • Generate and review daily financial reports, including occupancy rates, revenue, and outstanding balances.
    • Identify and resolve any discrepancies in financial records or guest accounts.
  • Guest Service:
    • Provide exceptional service to guests during the night shift, including check-ins, check-outs, and handling any special requests or inquiries.
    • Address and resolve guest complaints or issues promptly and professionally.
  • Front Desk Operations:
    • Manage the front desk operations, including answering phones, processing reservations, and handling guest requests.
    • Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies.
  • Security and Safety:
    • Monitor the hotel's security systems and perform regular patrols to ensure the safety and security of guests and hotel property.
    • Handle emergency situations and coordinate with emergency services if necessary.
  • Administrative Tasks:
    • Prepare and distribute nightly reports to management, including summaries of guest activity, financial performance, and any notable incidents.
    • Complete and file necessary paperwork, including guest registration cards and incident reports.
  • Collaboration:
    • Communicate effectively with the day shift team and management regarding any issues or updates from the night shift.
    • Coordinate with housekeeping and maintenance staff to address any overnight needs or requests.
  • Estimated Salary: $45,000 - $55,000 per year, depending on experience.
  • Qualifications:
    • High school diploma or equivalent required; additional education in hospitality or business is a plus.
    • Previous experience in a hotel front desk or audit role preferred but not required.
    • Strong attention to detail and accuracy in financial record-keeping.
    • Excellent communication and interpersonal skills.
    • Ability to work independently with minimal supervision.
    • Proficiency in hotel management software.
    • Strong problem-solving skills and ability to handle emergency situations.
    • Flexibility to work night shifts, including weekends and holidays.


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