Service Advisor

6 days ago

Kalispell, Montana, United States Corwin Motors of Kalispell, MT Full time

At Corwin Motors of Kalispell, MT, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and driving business growth.

About the Role
  • We offer an estimated $7,400 - $11,300 per month salary, plus opportunities for bonuses and commissions.
  • You will be responsible for greeting customers, scheduling appointments, and liaising between customers and technicians.
  • Prior automotive shop or service advisor experience is preferred, but we will train the right candidate with strong work ethic and excellent communication skills.

Responsibilities:

  • Greet customers promptly and courteously, providing a positive first impression.
  • Listen attentively to customers' needs and translate them accurately to technicians.
  • Offer additional services using low-pressure, high-integrity methods to enhance customer satisfaction.
  • Provide accurate repair/maintenance estimates and adhere to policies on vehicle care and operation.
  • Follow up on each repair and keep customers informed of progress.
  • Inspect repair quality and ensure all work is complete.
  • Notify customers when vehicles are ready for pick-up.
  • Review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Qualifications:

  • Prior automotive service advisor experience is preferred, but not required.
  • Team-oriented, flexible, and focused on maintaining a high level of customer service.
  • Good work ethic and excellent communication skills.
  • High School Diploma or equivalent.
  • A valid driver's license and authorization to work in the U.S. without sponsorship.

Benefits:

  • Competitive salary range of $7,400 - $11,300 per month.
  • Bonuses and commissions based on performance.
  • 5-Day work week and paid vacation/sick time.
  • Full family benefits, including medical, dental, vision, and life insurance.
  • Paid training and opportunities for advancement.

About Us:

Corwin Motors of Kalispell, MT is a proud member of the Corwin Auto Group, offering a clearly defined career path, pay-scale, and personal growth plan to all employees. We are an equal opportunity employer and welcome applications from qualified candidates.

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