Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, inspecting and maintaining equipment, and assisting customers with U-Haul products and services.
Key Responsibilities- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Inspect and maintain equipment, ensuring it is in good working condition and meets U-Haul's high standards.
- Use smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient processing.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Answer questions and educate customers regarding U-Haul products and services, promoting a positive and informative experience.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, ensuring efficient and safe operations.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical DemandsThe work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
Benefits- Career stability and opportunities for advancement.
- Competitive compensation and benefits package.
- On-the-job education and training.
- Opportunities for professional growth and development.
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