Customer Service Team Member
3 weeks ago
Company Overview:
We are a leading provider of waste management services, dedicated to delivering exceptional customer experiences. Our team is passionate about helping individuals and businesses manage their waste effectively.
Salary:
The estimated salary for this role is $17 per hour, with opportunities for additional compensation based on performance and experience.
Job Description:
As a Customer Service Representative, you will play a critical role in ensuring our customers receive top-notch service by handling a high volume of inbound calls and managing outbound collection calls. You will work closely with other departments to resolve customer disputes and demonstrate proficiency in proprietary operational systems.
Key Responsibilities:
- Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Requirements:
- 1-2 years of CUSTOMER SERVICE EXPERIENCE in a high call volume atmosphere.
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
- Excellent organization and communication skills.
Benefits:
- Competitive pay rate.
- Excellent benefits package, including medical, dental, and vision insurance.
- 401(k) match.
- Vacation time.
- Year-round work schedule.
Why Join Us?
We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer opportunities for growth and development, as well as a range of benefits to support your physical and mental well-being.
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