Customer Service Team Member

3 weeks ago


Natchitoches, Louisiana, United States Waste Connections Full time

Company Overview:

We are a leading provider of waste management services, dedicated to delivering exceptional customer experiences. Our team is passionate about helping individuals and businesses manage their waste effectively.

Salary:

The estimated salary for this role is $17 per hour, with opportunities for additional compensation based on performance and experience.

Job Description:

As a Customer Service Representative, you will play a critical role in ensuring our customers receive top-notch service by handling a high volume of inbound calls and managing outbound collection calls. You will work closely with other departments to resolve customer disputes and demonstrate proficiency in proprietary operational systems.

Key Responsibilities:

  • Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Requirements:

  • 1-2 years of CUSTOMER SERVICE EXPERIENCE in a high call volume atmosphere.
  • Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
  • Excellent organization and communication skills.

Benefits:

  • Competitive pay rate.
  • Excellent benefits package, including medical, dental, and vision insurance.
  • 401(k) match.
  • Vacation time.
  • Year-round work schedule.

Why Join Us?

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer opportunities for growth and development, as well as a range of benefits to support your physical and mental well-being.



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