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Senior Service Delivery Manager

2 months ago

Columbus, Ohio, United States Huntington National Bank Full time

About the Role:

The Huntington National Bank is seeking an experienced Senior Service Delivery Manager to lead delivery teams responsible for the design, build, deployment, and support of Salesforce-related applications. The ideal candidate will have experience with the development of strategy, planning, funding, prioritization, resource planning/management, and delivery of technology products and services to the Business Partner(s) and cross-impacted Information Technology delivery partners.

Key Responsibilities:

  • Direct responsibility for end-to-end technology project execution based on Agile methodology. Ensure team delivers on-time and high-quality results.
  • Direct responsibility for resource planning, recruitment, and management for the technical team members, including Technical Lead, Developer, and Quality Assurance roles.
  • Establish delivery execution model which leverages onshore and offshore resources.
  • Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.
  • Build high-performing teams by establishing goals and through regular coaching track progress with these career plans.
  • Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams.
  • Partner with delivery peers to coordinate release plans and day-of release activities.

Requirements:

  • Bachelor's Degree
  • 5-7 years of related experience managing technical teams
  • Exceptional communication and interpersonal skills are required for interacting and collaborating with developers, analysts, and business staff throughout the organization
  • Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations

Preferred Qualifications:

  • 5+ years of experience in large-scale, enterprise organizations
  • 5+ years of experience executing delivery based on Agile methodology.
  • 3+ years of experience focused on the Salesforce platform
  • Salesforce Administration certifications preferred
  • Experience with modern data architecture and integration approaches, particularly service-oriented and event-driven architecture concepts
  • Experience providing shared services to multiple teams
  • Experience in Financial Services industry or with financial applications

Exempt Status: Yes