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Healthcare Access Coordinator
2 months ago
The Healthcare Access Coordinator plays a vital role within the Patient Access Department, ensuring the efficient and accurate collection of patient information, insurance verification, co-payment processing, and securing necessary consents. This position emphasizes the commitment to outstanding customer service that Weeks Medical Center upholds. The coordinator is also responsible for adhering to relevant legal standards, including confidentiality and patient rights, while completing additional tasks as directed by management.
Key Responsibilities:
- Serve as the primary point of contact for all patients entering the department.
- Exhibit exceptional customer service skills, addressing the needs of patients, families, visitors, and colleagues.
- Facilitate patient check-in and check-out processes, providing visit summaries and appointment cards as needed.
- Input and verify essential data in the electronic medical record system, ensuring accuracy in demographic and insurance details.
- Review medical orders for precision and completeness as required.
- Manage patient status updates on the ED Tracking board, monitoring for active orders.
- Execute status changes for patients based on ADT orders in designated areas.
- Utilize AccuReg software to confirm insurance coverage and registration accuracy, making necessary adjustments and notifying relevant departments.
- Collect and witness signatures on consent forms and other essential documentation.
- Scan insurance cards and relevant documents for the medical record.
- Refer potential payment issues to the appropriate financial counselor.
- Collect payments for services or co-payments from patients, adhering to EMTALA regulations.
- Reconcile cash drawer transactions.
- Attach referral and ARM documentation to appointments as necessary.
- Handle all incoming calls to the department, including paging responsibilities for hospital staff.
- Monitor alarms and security systems, utilizing emergency codes as required.
- Proactively engage in productive activities during slower periods, such as organizing and reviewing registrations for accuracy.
- Perform additional duties as assigned.
- Uphold the facility's values, service excellence, and standards of quality.
About Weeks Medical Center:
Weeks Medical Center is dedicated to providing comprehensive healthcare services utilizing advanced technology while ensuring personalized care typical of a community hospital. As a 25-bed critical access facility, we offer a range of services, including medical, surgical, and intensive care, alongside various outpatient services such as cardiac and physical rehabilitation, a fully-staffed oncology department, 24-hour emergency care, a well-equipped laboratory, and an extensive radiology department. Our strong leadership and committed community enable us to adapt to the evolving needs of today’s healthcare landscape.
About North Country Healthcare:
North Country Healthcare is a non-profit network comprising four medical facilities, dedicated to delivering integrated patient care through community hospitals, specialty clinics, and home health services. We are committed to the health and well-being of the communities we serve, employing a team of highly-trained professionals across multiple locations.
North Country Healthcare is an equal-opportunity employer, ensuring that qualified applicants receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you require assistance in completing this application or participating in the employee selection process, please reach out to the Human Resources department at the relevant affiliate.
