Customer Service Representative

7 days ago


Lenexa, Kansas, United States City of Lenexa Full time

The Customer Service Representative will serve as the first point of contact for Recreation Center visitors, providing information about memberships, programs, and facility amenities.

This role involves processing memberships and program registrations using registration software, enforcing Recreation Center policies and procedures, and assisting with special projects.

The ideal candidate has a strong background in customer service and can work effectively in a fast-paced environment.

Key Responsibilities:

  • Serve as the first point of contact for Recreation Center visitors.
  • Process memberships and program registrations using registration software.
  • Enforce Recreation Center policies and procedures.
  • Assist with special projects, including marketing materials, facility notices, and outbound calls.
  • Assist customers in person and over the phone with registration and inquiries.
  • Process payments and maintain accurate financial records.
  • Conduct facility tours and verify member check-ins.
  • Ensure outstanding customer service by greeting guests with a smile and direct eye contact.

Qualifications:

  • Minimum:
  • Must be at least 16 years old.
  • One year of customer service experience.
  • Satisfactory credit history.
  • Must obtain First Aid/CPR/AED certification within six months of hire.
  • Preferred:
  • Two years of customer service experience.

A starting rate of pay is $15.50 per hour.

The role requires frequent standing, walking, reaching, and occasional lifting of up to 50 lbs.



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