Food and Beverage Shift Manager

2 weeks ago


Dubuque, Iowa, United States Diamond Jo Casino Dubuque Full time
Job Summary

As a Food and Beverage Shift Supervisor at Diamond Jo Casino Dubuque, you will oversee the daily operations of our food and beverage outlets, ensuring exceptional customer service and a seamless dining experience.

Key Responsibilities
  • Supervise and coordinate the activities of food and beverage staff during assigned shifts.
  • Maintain accurate employee schedules and ensure timely service to customers.
  • Monitor employee compliance with established service standards and provide coaching as needed.
  • Resolve guest complaints in a professional and timely manner.
  • Requisition and maintain control of all inventories.
  • Perform related administrative and reporting duties.
Requirements
  • Must be at least 21 years of age.
  • Associate's degree in a related field or one year of related experience preferred.
  • Excellent customer service and communication skills.
  • Ability to stand and walk for majority of shift.


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