Fulfillment Operations Specialist

4 days ago

Aurora, Colorado, United States ShipBob, Inc. Full time
Job Summary

We are seeking a highly skilled Fulfillment Operations Specialist to join our team at ShipBob, Inc. This individual will be responsible for providing full cycle Human Resources support to all employees, managers, and regional directors within the assigned location(s). In addition, you will work closely with our business leaders to execute HR initiatives and strategies to guide organizational effectiveness, employee engagement, workforce planning, and compliance within your assigned location.

The ideal candidate will have a solid understanding of Labor related laws and statutes, prior experience working in a fulfillment center, warehouse, or manufacturing facility, and excellent communication and interpersonal skills. Additionally, the ability to manage highly confidential information, work independently, and travel as needed is required.

Key Responsibilities:

  • Serve as the first point of contact for employees to resolve issues and conduct investigations partnering with People Team Leadership, HRBPs, and Legal as needed.
  • Maintain accurate and up-to-date human resource records and documentation, upholding compliance guidelines and regulations by performing periodic audits.
  • Train, coach, and counsel managers on people matters.
  • Partner with 3rd party staffing agency on-site representative to ensure proper staffing.
  • Participate in recruiting events and career fairs both onsite and offsite.
  • Source, schedule, coordinate and conduct new employee interviews for hourly roles.
  • Facilitate new hire onboarding training and ensure new hires are processed correctly with all required paperwork and approvals being completed properly.
  • Conduct new hire check-ins with all associates.
  • Participate in ShipBob Culture Committee and support Employee Resource Groups (ERGs).
  • Establish, plan, coordinate, and participate in employee retention efforts at assigned location in partnership with site General Manager.
  • Host employee office hours / open door hours.
  • Facilitate the smooth exit of employees by maintaining a consistent offboarding process to include acting as the HR representation during involuntary separation meetings and conducting exit interviews with voluntary separations.
  • Track employee attendance and manage disciplinary write-ups.
  • Participate in the progressive discipline and PIP process for associates within assigned location.
  • Provide support and communication to employees regarding new People Team initiatives and programs, including the yearly open enrollment process.
  • Presents at assigned site's monthly town hall and start-up meetings.
  • Monitor, address, and communicate key people metrics monthly with site leadership.
  • Administer periodic employee satisfaction surveys and compile results as scheduled by the company.
  • Provide training and resources to the onsite Leadership team.
  • Partner with operations on workers comp and return to work processes.
  • Additional duties, projects, and responsibilities as necessary or assigned by the HRBP and the People Leadership team.

About the Role:

This is a hands-on role that requires strong communication and interpersonal skills, as well as the ability to work independently and manage confidential information. The ideal candidate will have a strong understanding of Labor related laws and statutes, prior experience working in a fulfillment center, warehouse, or manufacturing facility, and excellent presentation and speaking skills to a wide range of group sizes.

What You'll Bring to the Table:

  • Bachelor's degree in Human Resources or related degree and a minimum of 5 years of Human Resources experience.
  • SHRM or SPHR Certification.
  • Solid understanding of Labor related laws and statutes.
  • Prior experience working in a fulfillment center, warehouse, or manufacturing facility.
  • Ability to understand and interpret data as well as the ability to make recommendations and take action utilizing that data.
  • Must be able to manage highly confidential information.
  • Able to work in a fast-paced, highly energized and open environment and work with all levels of management.
  • Solid presentation and speaking skills to a wide range of group sizes.
  • Must have stellar interpersonal skills (written and verbal).
  • Proficient in using MS Office, Excel, and data related tools.
  • Ability to work independently, requiring minimal direction.
  • Ability to travel required.

Salary Range: $73,950 - $123,250 per year.

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