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Commercial HVAC Operations Director
2 weeks ago
About Us:
Capital Industries is a leading provider of commercial HVAC services in central Texas, dedicated to delivering exceptional service and quality craftsmanship. Our team of industry professionals is committed to building long-term relationships with clients and vendors.
Job Summary:
The Commercial HVAC Service Manager is responsible for overseeing the daily operations of our service department, ensuring efficiency, profitability, and customer satisfaction. This role involves managing a team of service technicians, coordinating service calls, and maintaining strong relationships with clients and vendors.
Main Responsibilities:
- Service Operations: Oversee and coordinate HVAC service operations, ensuring timely and quality service delivery.
- Team Leadership: Recruit, train, mentor, and manage service technicians, providing guidance and professional development opportunities.
- Customer Relations: Serve as the primary point of contact for clients, addressing concerns, managing expectations, and ensuring high levels of customer satisfaction.
- Scheduling & Dispatching: Develop and manage service schedules, ensuring optimal technician utilization and rapid response times.
- Quality Control: Implement and enforce quality standards to ensure work is completed efficiently and to industry standards.
- Budget & Financial Management: Monitor service department performance, control costs, and develop strategies to increase revenue.
- Vendor & Supplier Coordination: Work with vendors and suppliers to ensure availability of parts, tools, and equipment.
- Compliance & Safety: Ensure all service work adheres to safety regulations, company policies, and industry standards.
- Technology & Process Improvement: Identify and implement process improvements, including the use of new technologies to enhance service efficiency.
Requirements & Qualifications:
- A minimum of 5-7 years of experience in commercial HVAC service management.
- Strong knowledge of commercial HVAC systems, specifically large chillers, boilers, VRF systems.
- Proven leadership experience, with the ability to manage and motivate a team.
- Excellent communication and customer service skills.
- Experience with service scheduling, budgeting, and operational efficiency.
- Proficiency in service management software and Microsoft Office Suite.
- Understanding of industry safety regulations and compliance requirements.
- A valid driver's license and ability to travel as needed.
Why Choose Capital Industries?
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative team environment focused on excellence and innovation.
- Work on challenging and rewarding commercial HVAC projects.
We are seeking a highly skilled and experienced Commercial HVAC Service Manager to join our team. If you have a passion for delivering exceptional service and quality craftsmanship, we encourage you to apply.
