Wheelchair Support Specialist

2 weeks ago


Atlanta, Georgia, United States Unifi Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Wheelchair Agent.

Key Responsibilities
  • Assist passengers with special needs, including wheelchair assistance, through the arrival and check-in processes.
  • Handle all aspects of wheelchair support, including boarding, baggage service, reservations, and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment, including the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
  • Oversee all customer service issues related to wheelchair-bound customers.

Requirements
  • Must be at least 18 years of age.
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.

Physical Demands
  • Must be able to lift, carry, push, pull, and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.

Working Conditions
  • Must be able to work in rotating shifts and hours, nights, weekends, and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Equal Opportunities Employer
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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