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Service Request Coordinator

3 weeks ago


Minneapolis, Minnesota, United States MSCCN Full time
About the Position
We are looking for an experienced Service Request Coordinator to join our team. This is a contract-to-hire position with a duration of 3 months, located in Minneapolis, Minnesota. As a Service Request Coordinator, you will be responsible for assisting customers with all aspects of service requests, including order processing, warranty follow-up, and responding to ongoing service needs.

The successful candidate will have 2+ years of order entry experience and 1+ year of using an ERP system. Salesforce experience is a plus. In this role, you will be the primary point-of-contact for non-technical problems and questions, contributing to the maintenance of lasting relationships with customers.

The estimated salary for this position is $50,000 - $65,000 per year, based on industry standards and location.

Responsibilities:
  • Manage work situations of moderate complexity
  • Follow through with requests to completion or escalate when appropriate
  • Knowledgeable communication and proactive resolution of questions or issues