Customer Service Team Leader

3 weeks ago


Lexington, Kentucky, United States Burlington Stores Full time
Company Overview

We are Burlington Stores, Inc., a rapidly growing brand with a commitment to workplace diversity. Our team members make a difference in the lives of customers, colleagues, and communities every day.

Job Summary

We are seeking an experienced Customer Service Lead to join our team. This role involves leading day-to-day customer service initiatives, inspiring associates to provide exceptional customer service, and interacting with customers to create positive shopping experiences.

About the Role

The ideal candidate will be responsible for modeling company core values, driving improvement of friendliness, speed of checkout, and customer feedback surveys, maintaining a neat and orderly front-end area, coordinating meal and break periods, and monitoring schedule adherence.

Key Responsibilities
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements

This is a part-time position, requiring a flexible schedule including early mornings, nights, weekends, and holidays as required. Candidates must be able to lift and move boxes weighing 40 lbs. or more and stand and walk for extended periods. Competitive hourly wage: $13-$15 per hour depending on experience.

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