Branch Operations Coordinator Hailey: Customer Experience and Operational Excellence

1 week ago


Hailey, United States Wells Fargo Bank Full time

About Us

At Wells Fargo, we believe in creating a meaningful career that goes beyond just a job. We strive to provide a competitive salary, robust benefits package, and programs to support your work-life balance and well-being.

Job Overview

We are seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. This role will involve supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

Main Responsibilities

  • Support customer experience by providing excellent service, listening to customer issues, and identifying information and services to meet their financial needs.
  • Complete operational activities while minimizing risks under established policies and procedures.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
  • Support the Branch manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line under direction of regional banking management.
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.

Required Qualifications

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of work experience, training, military experience, education.

Desired Qualifications

  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.

Salary and Benefits

The estimated salary for this role is around $55,000 - $65,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and paid time off.

About Our Location

This position is located in Hailey, ID, and requires the ability to work a schedule that may include most Saturdays. We are an equal opportunity employer and welcome applications from all qualified candidates.



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