Branch Operations Coordinator Hailey: Customer Experience and Operational Excellence
1 week ago
About Us
At Wells Fargo, we believe in creating a meaningful career that goes beyond just a job. We strive to provide a competitive salary, robust benefits package, and programs to support your work-life balance and well-being.
Job Overview
We are seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. This role will involve supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
Main Responsibilities
- Support customer experience by providing excellent service, listening to customer issues, and identifying information and services to meet their financial needs.
- Complete operational activities while minimizing risks under established policies and procedures.
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
- Support the Branch manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line under direction of regional banking management.
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
Required Qualifications
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of work experience, training, military experience, education.
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and employees.
Salary and Benefits
The estimated salary for this role is around $55,000 - $65,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and paid time off.
About Our Location
This position is located in Hailey, ID, and requires the ability to work a schedule that may include most Saturdays. We are an equal opportunity employer and welcome applications from all qualified candidates.
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