Customer Experience Representative
4 days ago
We are seeking an experienced Customer Experience Representative to join our team at Precision Machinery Systems, LLC. As a key point of contact for our customers, you will be responsible for providing personalized support and guidance to help them achieve their waste handling goals. This role requires strong problem-solving skills, a positive attitude, and the ability to adapt to changing priorities.
Key Responsibilities
* Respond to customer inquiries via phone and email, resolving technical issues and providing product information
* Develop and implement effective solutions to meet customer needs
* Collaborate with internal teams to coordinate orders and resolve any discrepancies
* Stay up-to-date on new products and services to effectively communicate with customers
Requirements
* 2+ years of experience in customer service or sales
* Excellent written and verbal communication skills
* Ability to work in a team-oriented environment
* Strong analytical and problem-solving skills
* Salary: $60,000 - $75,000 per year, depending on experience
About Us
Precision Machinery Systems, LLC is a leading manufacturer of high-quality trash compactors, densifiers, and recycling equipment. Our nationally recognized brands include AutoPak, IDC, and Toronita. We pride ourselves on delivering exceptional customer service and support to our clients.
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