Customer Service Team Member

1 week ago


Salina, Kansas, United States DCC Propane, LLC Full time
Job Overview

The primary purpose of this role is to deliver exceptional customer service to clients in the propane industry. As a key liaison between customers and the service team, you will be responsible for providing product and service information in a confident, friendly, and articulate manner. Your duties may also include upselling and other inside sales responsibilities as assigned.

Key Responsibilities
  • Provide outstanding customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Process counter transactions.
  • Document and update customer records based upon interactions.
  • Process payments and maintain customer accounts.
  • Assist with light collections or handle billing inquiries as assigned.

Qualifications and Requirements

To be successful in this role, you will need to possess excellent communication and organizational skills, as well as the ability to work independently and effectively manage time. You should also be dependable with a stable work history and able to follow verbal and written directions. Additionally, you must be able to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.

Working Environment

This role requires regular attendance at the worksite during regularly scheduled hours. Physical presence at the work site is required. You will be working in an office environment that is regularly interrupted to meet the needs and requests of fellow employees and/or customers. You will also experience a busy environment that will require excellent organizational and time and stress management skills. The noise level in the work environment is usually moderate.

Compensation

This position offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits, including medical, vision, and dental plans, 401(k) retirement plan with company match, and paid time off plus holidays. We are an equal opportunity employer and welcome applications from qualified candidates.

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