Delivery Specialist

2 weeks ago

Lincoln, Nebraska, United States Owens & Minor, Inc. Full time
Job Summary

We are seeking a highly skilled and dedicated Delivery Technician to join our team at Owens & Minor, Inc. As a key member of our operations team, you will play a critical role in delivering medical equipment to patients in their homes, providing exceptional customer service, and ensuring the highest level of patient satisfaction.

Key Responsibilities
  • Load and unload medical equipment, oxygen, and supplies onto and off of delivery vehicles.
  • Deliver medical equipment to homecare patients, including setting up the equipment, instructing patients on its use, and assisting patients in solving problems related to equipment use.
  • Ensure patients do not experience service failures by proactively communicating estimated arrival times with patients and/or family members.
  • Complete daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs via paper or electronic means.
  • Perform routine vehicle maintenance and daily inspections, including checking gasoline, oil fluids, tire pressure, and brakes, and report any issues or malfunctions to leadership.
  • Respond to critical situations as appropriate, during regular business hours and on an on-call basis.
  • Comply with all applicable traffic laws and regulatory requirements, including practicing safe driving habits and providing required documents needed for the Driver Qualification File.
  • Adhere to mandatory reporting requirements, including physical abuse of any family member, unsafe home environment for care ordered, unsanitary conditions or animals causing such, or insufficient food for children.
Requirements
  • High School Diploma required.
  • Minimum of three years driving history required.
  • At least one year related work experience required.
  • Must be at least 21 years of age.
  • Must possess an active, valid Driver's License at all times.
  • Successful completion of Apria Healthcare's Driver Training Program.
  • Meet job-related requirements to comply with F.D.A. and Joint Commissions regulations.
Preferred Qualifications
  • Patient-focused approach.
  • Problem-solving and analysis skills.
  • Effective communication skills.
  • Integrity and personal credibility.
Work Environment

The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions. The noise level in the work environment can range from low to high but varies based on the locations or activities proximate. There is moderate exposure to dust, fumes, mists, odors, and toxic or caustic chemicals. Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes that could be encountered throughout the year in a variety of US states. Lighting is generally provided via florescent lighting indoors, natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.

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