Incident Management Specialist
4 weeks ago
We are seeking a skilled Incident Management Specialist to join our team at Saxon Global. The ideal candidate will have 3+ years of experience in incident management and a strong background in troubleshooting and problem-solving.
The successful candidate will be responsible for reviewing proposed major incidents, facilitating troubleshooting bridge calls, and documenting activities and discussions around major incidents. They will also communicate effectively with leadership and stakeholders throughout the incident response process.
Key responsibilities include:
- Reviewing and validating major incident proposals based on business impact
- Facilitating troubleshooting bridge calls to drive issues to resolution
- Documenting activities and discussions around major incidents
- Communicating with leadership and stakeholders throughout the incident response process
- Generating and distributing after-action reports for every major incident
- Recommending corrective actions to the problem process for postmortem discussion
- Reviewing and correcting SOPs and documentation as requested
- Facilitating daily operations calls to review previous major incidents and upcoming changes
- Consolidating and providing daily reports reviewing incidents, changes, and problems within the environment
- Assisting in problem management activities and process as needed
The ideal candidate will have excellent communication skills, be flexible to work in any shift, and be able to interact effectively with customers and end-users over the phone and via email.
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Incident Management Specialist
4 weeks ago
Wilmington, Delaware, United States Saxon Global Full timeWe are seeking a skilled Incident Management Specialist to join our team at Saxon Global. As an Incident Manager, you will be responsible for reviewing proposed major incidents, facilitating troubleshooting bridge calls, and documenting activities and discussions around major incidents. You will also communicate throughout any event to required levels of...
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Incident Response Specialist
4 weeks ago
Wilmington, Delaware, United States Saxon Global Full timeIncident Manager Job DescriptionHello, We are seeking a skilled Incident Manager to join our team at Saxon Global. Position - Incident ManagerLocation - RemoteJob Type - Full TimeJD For Incident Manager3+ years of experience as IM engineer.Review proposed major incident and assess validity based on business impact.Facilitate troubleshooting bridge calls to...
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Critical Incident Resolution Specialist
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Safety Leadership Specialist
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SAP Security Specialist
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Cyber Security Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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Risk Management Specialist
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Construction Safety Specialist
1 month ago
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Senior Quality Assurance Specialist
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Technical Support Specialist
3 weeks ago
Wilmington, Delaware, United States Saxon Global Full timeJob TitleTechnical Support Specialist End User ComputingJob Summary:Saxon Global is seeking a highly skilled Technical Support Specialist End User Computing to provide onsite technical support to users of computer systems and networks. This role involves troubleshooting hardware and software issues, configuring and maintaining systems, and providing training...
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Cybersecurity Specialist
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Health Information Management Specialist Lead
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Care Management Support Specialist
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