Customer Service Representative
2 months ago
About Wingstop
We're not just a wing restaurant, we're a flavor business. Our mission is to serve the world flavor, and we're looking for talented individuals to join our team.
Job Summary
We're seeking a Customer Service Representative to join our team. As a Guest Experience Expert, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe environment.
Key Responsibilities
- Greet all guests in a timely manner and ensure a positive, long-lasting impression of the Wingstop experience.
- Handle all orders and inquiries in a friendly and professional manner.
- Ensure we provide a quality product to all guests with quick and friendly service.
- Follow the cash management process and properly ring in all sales through the POS system.
- Verify if the proper age requirements are met for all guests' requests that involve alcoholic beverages.
- Immediately notify the Manager of all safety, sanitation, or team member issues.
Requirements
- Previous restaurant experience is a plus.
- Must be at least 18 years of age.
- Maintain dependable schedule and predictable attendance.
- Have reliable transportation.
What We Offer
- Free team member meal.
- Wingstop gift card discount.
- Free 24/7 primary virtual doctor visits for you and your family.
- Free Mental Health Resources.
- Free Legal Services.
- Medical/Dental and Vision (full plans availability with eligibility).
- Tuition Reimbursement (maximum $2,000).
- Referral Program.
- Wingstop Foundation financial assistance and support.
- Paid Time Off.
- Holiday Closures.
- 401(k).
- Stock Options.
- Employee Assistance Program.
- Team Member Recognition.
Why Wingstop?
We believe in career development and promoting from within. Our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth.
COVID-19 Considerations
We're committed to ensuring team members and guests comply with health & safety regulations. Our restaurants and team are fully equipped with the proper resources to protect themselves and others from any possible contamination.
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