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Optical Sales Representative

2 months ago

Huntley, Illinois, United States Shopko Optical Full time
Job Summary

Shopko Optical is seeking a highly skilled and customer-focused Optical Sales Associate to join our team in Huntley, IL. As an Optical Sales Associate, you will be responsible for providing exceptional customer service and patient care, while growing your career in a dynamic and supportive environment.

Key Responsibilities
  • Customer Service
    • Provide excellent customer and patient service according to company and Optical Center standards
    • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy patient needs
    • Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
    • Order and dispense eyewear accurately and professionally
    • Assist patients with proper frame repairs and adjustments
    • Show patients how to insert, remove, and care for their contact lenses
    • Assist Optometrist with case histories and screenings
  • Business and Operational Standards
    • Maintain a complete knowledge of third-party plans and claims
    • Explain promotions and special lens offerings to patients and customers
    • Balance accounts
    • Prepare work orders containing specific instructions for Optical Lab
    • Process medical billing information
    • Ensure proper merchandising of frame inventory
Requirements
  • Education and Experience
    • High School Graduate or equivalent
    • Maintain license as required by state
    • To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
    • Previous experience in an office and/or optical dispensing is preferred
  • Skills and Abilities
    • Able to handle multiple customer interactions/phone calls at a time
    • Able to work with patient eyewear needs, including analyzing prescriptions, repairs, and adjustments, and lifestyle dispensing
    • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
    • Able to read and write at a high school graduate level
    • Able to sit or stand for extended periods of time
    • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
    • Ability to lift 10 to 20 pounds
    • Ability to see (Near, Distance, Color, and Depth Perception)
    • Manual and finger dexterity, as well as hand/arm steadiness
    • Able to operate a cash register, various optical equipment, and tools
    • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
    • Able to travel independently to support Company objectives and personal development