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Pharmacy Operations Manager
2 months ago
We are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.
Key Responsibilities- Pharmacy Operations
- Assist pharmacists in delivering patient care, including patient registration, prescription data entry, and medication preparation.
- Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
- Ensure tasks are completed on-time and hold others accountable for efficient workflow.
- Customer Experience
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer complaints and respond to customer requests in a timely manner.
- People & Performance Management
- Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
- Accountable for technician hiring, on-boarding, training, and scheduling.
- Training & Personal Development
- Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We offer a competitive salary range of $22.50 per hour - $31.00 per hour, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
