Lead Member Experience Associate

5 hours ago


Venice, California, United States NeueHouse Full time
Lead Member Experience Associate

The Lead Member Experience Associate plays a pivotal role in coordinating the Member Experience at NeueHouse, delivering exceptional hospitality to our members. Reporting to the Director of Membership, this individual will guide the MEA team, ensuring seamless scheduling and MEA services that support Front Desk, Associate, Supervisor, Lead, Experience, Director, and Business Services.

Key Responsibilities:
  • Coordinate Member Experience initiatives to enhance the overall member experience
  • Lead the MEA team in providing top-tier hospitality to members
  • Collaborate with Front Desk, Associate, Supervisor, Lead, Experience, Director, and Business Services to ensure smooth operations
  • Develop and implement strategies to improve member satisfaction and retention

Requirements:

  • Proven experience in hospitality or membership management
  • Excellent leadership and communication skills
  • Ability to work collaboratively with cross-functional teams
  • Strong problem-solving and analytical skills


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