Customer Service Representative

7 days ago


Eastover, South Carolina, United States Pyramid Consulting Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Pyramid Consulting. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a timely and courteous manner, providing accurate and thorough information to resolve issues.
  • Communication: Effectively communicate with customers via phone, email, and in-person, ensuring that their needs are met and concerns are addressed.
  • Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to management as needed.
  • Documentation: Accurately document customer interactions and issues in our database, ensuring that all relevant information is recorded and easily accessible.
  • Team Collaboration: Work collaboratively with other departments to resolve customer issues and improve overall customer experience.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of customer service experience in a call center or similar environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.

What We Offer:

Pyramid Consulting offers a competitive salary and benefits package, including health insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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