Customer Service Representative
4 hours ago
The Instant Return Representative is a key member of our airport location team, responsible for delivering exceptional customer experiences to our valued customers.
This role requires a passion for customer service, attention to detail, and the ability to work in a fast-paced environment with a variety of tasks.
Key Responsibilities- Provide world-class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures.
- Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
- Provide the customer with an invoice and a full explanation of their charges.
- Resolve customer issues and concerns professionally using effective customer service techniques.
- Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
- Check fuel level and mileage and clearly explain final charges to the customer.
- Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
- Offer assistance as needed.
- Passion for customer service and attention to detail.
- A minimum of one year of sales or customer experience in a high volume or service-oriented environment.
- Proven strong sales and closing skills and the ability to communicate in English clearly and proficiently.
- Basic computer proficiency.
- Good communication skills both written and oral.
- Ability to work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer-facing environment.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Lift up to 45 pounds.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.
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