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Seasonal Cashier Associate

2 months ago

Katy, Texas, United States Tapestry Full time
Sales Associate - Coach

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Our brand is defined by a free-spirited, all-American attitude, and we approach design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

We are part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

Selling and Service
  • Meet customer needs through solution-oriented and forward-thinking approaches.
  • Create positive impressions with customers by bringing your best self to work through elevated, sophisticated, and appropriate business attire consistent with Coach's guide to style.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Flex your personal selling techniques to contribute to overall store financial results.
  • Demonstrate persuasive, confident, friendly, and genuine service skills and selling behaviors.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence and close sales.
  • Show sensitivity to customers' needs and tailor your approach by reading cues.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission.
  • Foster an environment of teamwork, trust, and collaboration with peers, customers, and supervisors.
  • Demonstrate confidence when working with customers.
  • Take initiative and have a high level of ownership and accountability for individual results.
  • Welcome feedback and adapt behaviors as appropriate.
  • Represent Coach as a brand ambassador at all times.
  • Be adaptable and flexible to change.
  • Maintain a calm and professional demeanor at all times.
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary.
  • Promote and endorse a team selling environment.
Operations
  • Complete daily operational tasks, including maintaining the store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
  • Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention procedures.
  • Replenish inventory on the sales floor as needed.
  • Process shipments as needed.
Additional Requirements

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business during the Holiday Season. Weekend availability is needed. Seasonal employment from October to January 15th.

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach