Guest Room Attendant

2 weeks ago


Cumberland, Maryland, United States Loves Travel Stops & Country Store Full time

Position Overview:
As a vital member of our hospitality team, the Housekeeping Service Associate is responsible for ensuring the highest standards of cleanliness and guest satisfaction. This role involves maintaining guest rooms and common areas, while providing exceptional service to all visitors.

Key Responsibilities:
- Welcome guests with a friendly demeanor and assist them as needed.
- Change and replace all bed linens and towels to ensure guest comfort.
- Sanitize and clean all restrooms to maintain hygiene standards.
- Dust and wipe down all surfaces, including windows, mirrors, and furniture.
- Vacuum and mop all floors to uphold cleanliness.
- Restock room amenities to meet guest needs.
- Ensure all rooms are set up according to company standards.
- Maintain a clean and organized personal workstation.
- Address guest inquiries and resolve issues promptly and courteously.
- Adhere to safety practices to maintain a secure environment.
- Perform additional duties as assigned by management.

Benefits:
- Comprehensive Medical, Dental, and Vision Insurance.
- Flexible Scheduling Options.
- Opportunities for Career Development through our Road to Success Program.
- On-the-job Training.
- Competitive Weekly Pay.
- Team Member Bonus Program.
- Holiday Pay.
- 401(k) Plan with Matching Contributions.
- Parental Leave and Adoption Assistance.
- Pet Insurance and Employee Assistance Programs.

Qualifications:
- Ability to learn and operate basic office equipment.
- Strong verbal and written communication skills.
- Excellent time management and organizational abilities.
- Positive attitude and strong work ethic.

Physical Requirements:
- Regularly required to communicate effectively.
- Requires standing, walking, bending, kneeling, and occasional light lifting (up to 50 lbs).
- Specific vision abilities include close and distance vision, color vision, and depth perception.

Work Environment:
- Exposure to outdoor elements in various weather conditions.
- May encounter fumes, particles, and noise in the work environment.

Diversity Commitment:
We are dedicated to fostering a culture of respect and inclusion, welcoming individuals from diverse backgrounds and experiences. Our commitment to a professional work environment ensures that all team members feel valued and respected.



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