Retail Technology Specialist

4 weeks ago


Baltimore, Maryland, United States Royal Farms Full time

The role of the Store Technology Field Service Technician at Royal Farms involves ensuring the optimal operation and maintenance of retail store level technologies, including point-of-sale systems, personal computers, computer peripherals, and data networks.

Key responsibilities include:

  • Installing, diagnosing, repairing, maintaining, and upgrading store technologies such as point-of-sale systems, desktop PCs, network equipment, and peripherals like bar code scanners and printers.
  • Identifying, researching, and resolving technical problems in collaboration with Royal Farms' Information Technology personnel.
  • Complying with and enforcing standard policies and procedures related to Royal Farms Information Systems requirements and PCI DSS standards.
  • Working with hardware/software vendors to ensure equipment and software are running at optimal standards.
  • Collaborating with store leaders and Royal Farms' maintenance department to resolve facility-related issues impacting store technologies.
  • Performing other duties as assigned, including being on call for emergencies.

Requirements for this position include:

  • At least 2 years of experience in a multi-site, retail environment.
  • Ability to work with minimal supervision.
  • Experience with back office retail systems.
  • CompTIA A+ Certification.
  • The ability to problem-solve quickly and professionally.
  • Reliable transportation and willingness to be on the road.

Preferred qualifications include:

  • At least 2 years of experience in a multi-site, convenience/petroleum store environment.
  • Associates Degree.
  • At least 2 years of experience with Radiant Systems point of sale and/or customer self-service equipment.


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