Retail Technology Specialist
4 weeks ago
The role of the Store Technology Field Service Technician at Royal Farms involves ensuring the optimal operation and maintenance of retail store level technologies, including point-of-sale systems, personal computers, computer peripherals, and data networks.
Key responsibilities include:
- Installing, diagnosing, repairing, maintaining, and upgrading store technologies such as point-of-sale systems, desktop PCs, network equipment, and peripherals like bar code scanners and printers.
- Identifying, researching, and resolving technical problems in collaboration with Royal Farms' Information Technology personnel.
- Complying with and enforcing standard policies and procedures related to Royal Farms Information Systems requirements and PCI DSS standards.
- Working with hardware/software vendors to ensure equipment and software are running at optimal standards.
- Collaborating with store leaders and Royal Farms' maintenance department to resolve facility-related issues impacting store technologies.
- Performing other duties as assigned, including being on call for emergencies.
Requirements for this position include:
- At least 2 years of experience in a multi-site, retail environment.
- Ability to work with minimal supervision.
- Experience with back office retail systems.
- CompTIA A+ Certification.
- The ability to problem-solve quickly and professionally.
- Reliable transportation and willingness to be on the road.
Preferred qualifications include:
- At least 2 years of experience in a multi-site, convenience/petroleum store environment.
- Associates Degree.
- At least 2 years of experience with Radiant Systems point of sale and/or customer self-service equipment.
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