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Infrastructure Support Specialist

2 weeks ago


Brunswick, Maine, United States Webhelp Full time
About the Role

We are seeking a skilled Infrastructure Support Specialist to join our team. As an Infrastructure Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and collaborating with our IT team to resolve problems.

Job Description

The successful candidate will have experience in Windows Server administration, including installation, configuration, and maintenance of server hardware and software. They will also have knowledge of Active Directory, DNS, DHCP, and Group Policy.

Key responsibilities will include:

  • Providing technical support to users via phone, email, or in-person
  • Troubleshooting issues with servers, workstations, and network devices
  • Collaborating with the IT team to resolve complex technical issues
  • Maintaining documentation of procedures and processes
Requirements

To be considered for this role, candidates must have:

  • 5+ years' experience in Windows Server administration
  • Knowledge of Active Directory, DNS, DHCP, and Group Policy
  • Experience with server hardware and software installation and configuration
  • Excellent communication and problem-solving skills
Benefits

As an Infrastructure Support Specialist at Webhelp, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.