Customer Service Representative/Teller
2 weeks ago
**Job Summary:**
We are seeking a highly skilled and customer-focused Customer Service Representative/Teller to join our team at Farmers-Merchants Bank and Trust Co. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting banking products and services.
Key Responsibilities:
- **Customer Service:**
- Accurately open and close deposit accounts for customers
- Process wire transfers and issue cashier's checks
- Collect and safeguard sensitive financial data
- Identify opportunities to promote banking products and refer clients to the appropriate business partners
- Courteously and competently resolve all customer complaints, taking ownership from the first contact to final resolution
- **Teller Transactions:**
- Perform routing bank teller tasks, including making deposits, withdrawals, transfers, and cash advances
- Receive loan payments and cash checks
- Balance and fill the ATM and Teller Cash Dispenser/Recycling Machines
- Process bulk coin deposits with the bank
- Process address changes and collect safe deposit box rental payments
- **Cash Handling and Security:**
- Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
- Comply and stay up-to-date with applicable laws and regulations
- Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
- **Sales and Customer Interaction:**
- Promote strong customer interactions, build relationships, and participate in cross-selling and offering new products and services
- Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
- **Administrative Tasks:**
- Accurately close out the teller terminal
- Perform other duties as assigned
Requirements:
- **Education and Experience:**
- High School Diploma or equivalent required
- Previous Teller or Customer Service Representative experience preferred
- **Skills and Abilities:**
- Excellent verbal and written communication skills
- Excellent math skills
- Trustworthiness and the ability to act with integrity
- Thorough understanding of customer service
- Ability to remain professional and composed under pressure
- Ability to learn the products offered by FM Bank
- Ability to accurately complete documents and analyze information
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