Customer Service Representative/Teller

2 weeks ago


Breaux Bridge, Louisiana, United States Farmers-Merchants Bank and Trust Co Full time
Job Title: Customer Service Representative/Teller

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative/Teller to join our team at Farmers-Merchants Bank and Trust Co. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting banking products and services.

Key Responsibilities:

  • **Customer Service:**
    • Accurately open and close deposit accounts for customers
    • Process wire transfers and issue cashier's checks
    • Collect and safeguard sensitive financial data
    • Identify opportunities to promote banking products and refer clients to the appropriate business partners
    • Courteously and competently resolve all customer complaints, taking ownership from the first contact to final resolution
  • **Teller Transactions:**
    • Perform routing bank teller tasks, including making deposits, withdrawals, transfers, and cash advances
    • Receive loan payments and cash checks
    • Balance and fill the ATM and Teller Cash Dispenser/Recycling Machines
    • Process bulk coin deposits with the bank
    • Process address changes and collect safe deposit box rental payments
  • **Cash Handling and Security:**
    • Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
    • Comply and stay up-to-date with applicable laws and regulations
    • Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
  • **Sales and Customer Interaction:**
    • Promote strong customer interactions, build relationships, and participate in cross-selling and offering new products and services
    • Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
  • **Administrative Tasks:**
    • Accurately close out the teller terminal
    • Perform other duties as assigned

Requirements:

  • **Education and Experience:**
    • High School Diploma or equivalent required
    • Previous Teller or Customer Service Representative experience preferred
  • **Skills and Abilities:**
    • Excellent verbal and written communication skills
    • Excellent math skills
    • Trustworthiness and the ability to act with integrity
    • Thorough understanding of customer service
    • Ability to remain professional and composed under pressure
    • Ability to learn the products offered by FM Bank
    • Ability to accurately complete documents and analyze information

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