Cafe Host

We are seeking a highly motivated and enthusiastic Cafe Host to join our team at the LEGO Discovery Centre. As a Cafe Host, you will play a vital role in creating memorable experiences for our guests by delivering exceptional guest service, presentation, and product knowledge.

• Adopt an enthusiastic and assertive approach to guest service, demonstrating the Merlin Values at every opportunity.
• Seek out guest contact and display enthusiasm and boundless amounts of fun energy.
• Maintain a strong sales approach, maximizing sales goal targets.
• Ensure the queue lines are managed in a safe way while still delivering an excellent guest experience.
• Be comfortable and enjoy speaking to a variety of guests, visitors, and team members.
• Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• Follow opening and closing procedures as detailed in the department's operating plan.
• Ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

• 6 months – 1 year experience working in food service/concessions, attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

• Outstanding opportunities for career development within our exciting, global organization.
• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more.