Front Desk Representative

6 days ago


Hamilton, Ohio, United States Shaner Hotel Group Full time
About the Opportunity
We are thrilled to offer an exciting opportunity at the Courtyard Hamilton, located in downtown Hamilton and just minutes from Cincinnati. This prime location provides easy access to family-friendly destinations, making it an ideal spot for those who value community and convenience.

Job Description
As a Front Desk Agent, you will play a vital role in ensuring the success of our hotel. Your responsibilities will include:
  • Providing superior guest services, including check-in/check-out processes, payments, and information dissemination.
  • Processing all payments according to established hotel requirements, maintaining accuracy and efficiency.
  • Resolving discrepancies on the room status report with Housekeeping, upholding our commitment to quality and excellence.

Required Skills and Qualifications
  • A high school graduate or equivalent, with a minimum one year of customer service experience, preferably in a hotel setting.
  • Excellent communication skills, with the ability to satisfactorily interact with guests, management, and co-workers.
  • Computer experience is preferred, with knowledge of local activities and attractions a plus.

About the Team
The Shaner Hotel Group has a reputation for delivering exceptional hospitality experiences. Our team members are dedicated professionals who share a passion for providing outstanding service to our guests.

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