Service Delivery Product Manager

2 weeks ago


San Francisco, California, United States Salesforce, Inc.. Full time

Salesforce, Inc. values trust above all else. To meet this goal, we strive to deliver exceptional system availability, performance, and security. The Technology Service Delivery product team works across various functions to develop the Service Delivery product portfolio. A key part of this effort involves promoting the Salesforce cloud-scale architecture and technology, which underpins the world's most trusted enterprise cloud.

Role Overview

In this role, you'll be responsible for serving as a technical product manager with in-depth knowledge of cloud-scale architectures. You will represent the Salesforce Technology Service Delivery product team and serve as a technical subject matter expert for the Salesforce cloud-scale architecture and technology, including Hyperforce, our next-generation infrastructure architecture.

Main Responsibilities
  • You'll be responsible for promoting Salesforce Service Delivery, cloud-scale architecture / technology, and Hyperforce through scalable technical programs and feature development.

  • Drive the Service Delivery product portfolio roadmap (availability, performance, and security / compliance features – across all Salesforce products, and in all geographies).

  • Act as a representative of Salesforce as a technical subject matter expert at customer interactions, industry and corporate events, and through community sites and social media.

  • Collaborate with cross-functional teams to drive business & product strategy, then track, measure, and report against objectives.

Requirements

  • 8+ years experience in technical product management / product management / product / service engineering for a high tech company (cloud experience preferred).

  • Background in cloud-scale architectures / technologies.

  • Experience in messaging / positioning / communicating cloud-scale architectures and technology to internal and external audiences.

  • Proven ability to set a vision, excite and lead (directly and by influence) cross-functional multidisciplinary teams to achieve a product vision.

  • Strong affinity for metrics and a bias toward data-driven decision making.

  • Hands-on ability to create a range of technical product assets (presentations, web and copy content, email campaigns, media, etc…).

  • Exceptional communication skills, including writing and executive presentations.

  • Self-motivated individual capable of working in a fast-paced, startup environment, both remotely and in person.



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