Operations Transformation Specialist

4 weeks ago

Ellenville, New York, United States MVP Health Care Full time
About the Role

We are seeking a skilled Operations Transformation Specialist to join our team at MVP Health Care. As a key member of our operations team, you will play a critical role in driving process improvements and enhancing our customer experience.

Key Responsibilities
  • Oversee the customer onboarding process, ensuring its success and efficiency.
  • Lead the open enrollment incident management process, facilitating incident triage and documenting each incident and root cause analysis.
  • Collaborate with cross-functional teams to identify and implement improvements across the value stream.
  • Utilize relational databases to assess customer or group impact for incidents.
  • Develop and maintain accurate process and policy documentation related to the value stream.
  • Participate in the development and implementation of strategies for corporate and departmental projects.
  • Prepare detailed analyses and reports for internal stakeholders, focusing on incident management and other value stream-related reporting.
  • Collaborate with cross-functional teams to develop reconciliation reporting for various systems.
  • Ensure transparent communication across departments by comprehending and addressing business requirements.
  • Represent the department on committees and project teams.
Requirements
  • Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field.
  • Prior experience with Microsoft SQL Server, Microsoft Dynamics, JIRA, Azure DevOps, or other work tracking/queueing tools.
  • Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis.
  • Exceptional critical thinking and problem-solving skills.
  • Outstanding stakeholder management abilities.
  • Capability to manage multiple assignments with a high level of autonomy and independence.
  • Proficiency in the Microsoft Office Suite and relational databases.
  • Strong analytical skills.
  • Excellent communication skills with cross-functional areas.
  • Highly organized and adept at quickly diagnosing issues and potential failure points.
  • Ability to analyze and compare data files/information between systems.
Preferred Qualifications
  • Data analysis experience, particularly with FACETS.
  • Project/Program management experience.
  • Experience leading cross-functional projects and programs.
  • In-depth understanding of healthcare systems, including eligibility files, system error files, and system intake files.
What We Offer
  • Growth opportunities to uplevel your career.
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team.
  • Competitive compensation and comprehensive benefits focused on well-being.
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York.

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