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Data Center Operations Manager

2 months ago


Hermiston, Oregon, United States Amazon Full time
About the Role

We are seeking a highly skilled and experienced Data Center Operations Manager to join our team at Amazon. As a critical member of our Data Center Engineering Operations team, you will be responsible for overseeing the day-to-day operations of our data centers, ensuring the highest levels of availability, performance, and security.

Key Responsibilities
  • Oversee all aspects of the data center's critical physical infrastructure, including electrical and mechanical systems.
  • Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
  • Manage teams of 24x7 engineering technicians in all facets of their career, prioritizing and assigning tasks, managing projects, coaching, and creating documentation.
  • Guide, train, and educate staff on best practices related to all service owner issues.
  • Effectively and efficiently manage the operations budget and expenditures.
  • Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
  • Coordinate daily with a multitude of third-party vendors ensuring adherence to contracted SLAs.
  • Communicate complex technical information to a non-technical audience.
  • Respond to out-of-hours emergency calls.
  • Act as an escalation point for Data Center facilities-related issues/failures.
  • Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
  • Ensure all safety procedures are adhered to while performing work.
  • Test quality, performance, safety, and reliability of products, equipment, and processes.
  • Walk job sites in uneven terrain, maintain balance, and perform construction tasks while on a ladder.
  • Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull.
  • Coordinate body movements when using tools or equipment.
  • Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
  • Work at depths, such as raised floors.
  • Work in noisy environments.
  • Role may support more than one location/site.
About the Team

Our Data Center Engineering Operations team is responsible for maintaining and operating our critical infrastructure systems, ensuring they are prepared to stand up against any situation. As a member of this team, you will work with talented individuals from around the globe to test and implement the newest technology and work practices to meet the demands of a changing market.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A diverse and inclusive workplace where you can grow and develop your career.
  • A collaborative and dynamic team environment that fosters innovation and creativity.
  • A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued and respected.