Ground Transportation Monitor

3 weeks ago

Portland, Oregon, United States Global Parking Systems LLC Full time

At Global Parking Systems LLC, we are seeking a highly skilled and customer-focused Ground Transportation Monitor to join our team. As a key member of our airport operations team, you will play a vital role in ensuring the smooth and efficient movement of passengers through our airport facilities.

Main Responsibilities:

Key Functions: - Greet and assist passengers in navigating through and around the airport. Direct taxicabs to any persons requesting one. Dispatch a sufficient number of taxicabs to the terminal or other loading points and the terminal. Assist passengers in acquiring their luxury limousines. Provide information to passengers who need assistance in getting to other forms of ground transportation.

Essential Duties and Responsibilities:

  • Greet passengers at taxi curbside in the Ground Transportation area of the airport and offer them assistance or directions. Information provided to passengers must be accurate.
  • Direct passengers to the appropriate taxi/limo service.
  • Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at the terminal.
  • Communicate with drivers, co-workers, and supervisors and address any concerns.
  • Write factual reports regarding items that deviate from normal operation.
  • Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
  • Identify and report any safety issues immediately to the supervisor.
  • Clean and maintain the surrounding work area (including glass cleaning and sweeping of trash). Clean break room (to include emptying trash, vacuuming, wiping down of table).
  • Complete other duties that may be assigned.

Minimum Qualifications:

  • Must be 18 years of age or older at the time of hire.
  • Knowledge of the metro area is desirable.
  • Customer service experience preferred.
  • Prior airport experience is preferred.
  • Must have excellent attendance arrive to work on time when scheduled and have access to reliable transportation.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work the 2nd shift, 3rd shift, and/or weekends may be required.

Language Skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels. Ability to read, and comprehend simple instructions, and short correspondence. Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one-on-one and in group situations to passengers, and drivers.

Mathematical Skills: Ability to add and subtract two-digit numbers.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role: Two-way radios, various report forms, information logs, brochures, pens, and pencils.

Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk, and listen. Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat. This position is 100% outside work. Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.

$18.50 base pay | Part-time

Global Parking Systems LLC is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.

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