Cloud AI Solutions Engineer

7 days ago


San Francisco, California, United States Intercom Full time
Unlock the Power of AI with Our Expert Deployment Services

We are seeking an experienced Cloud AI Solutions Engineer to join our Professional Services team. In this role, you will play a key part in driving the successful implementation of our cutting-edge AI Agent, Fin, and delivering exceptional value to our customers.

About the Opportunity

  • Oversight of the development of a deployment strategy for our comprehensive suite of AI tools
  • Collaboration with internal teams to ensure a seamless implementation experience
  • Providing detailed feedback to our Product team on high-priority features requested by customers

Key Responsibilities

  • Optimizing customer data to develop robust recommendations for optimizing customer outcomes such as resolution rates and CSAT
  • Working with the AI Engineer to construct a robust AI-agent deployment to drive maximum value
  • Helping guide the Professional Services team to develop a robust set of implementation best practices specific to our AI suite of tools

What We Offer

  • A competitive salary range of $163,078 - $189,523
  • Meaningful equity opportunities
  • Comprehensive medical, dental, and vision coverage
  • Flexible paid time off policy
  • Paid parental leave program


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