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Retail Sales Associate

2 months ago

Brentwood, Tennessee, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Floor & Decor Holdings, Inc. As a Sales Associate, you will play a key role in providing exceptional customer service, maintaining a clean and organized sales floor, and working collaboratively with our management team to achieve sales goals.

Key Responsibilities
  • Connect with customers, ask about their projects, and recommend our products to exceed customer expectations.
  • Provide above-and-beyond customer service, ensuring a positive shopping experience for all customers.
  • Maintain the in-stock condition of assigned areas, ensuring a clean, shoppable, and safe environment for customers.
  • Work in cooperation with management and team members to achieve sales goals, process customers at checkout, and handle customer refunds and exchanges according to established guidelines.
  • Follow established cash, check, and credit card acceptance procedures, create price tags and merchandise signs, and stock, tag, and display merchandise.
  • Act and work in a manner consistent with the company's core values, demonstrating and understanding compliance of the company's safety processes.
  • Answer telephone according to company guidelines and be available to assist in other areas of the store as needed.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Ability to handle multiple tasks and work well under pressure.
  • Some positions may require completion of forklift certifications through F&D.
Working Conditions

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

The employee is often required to use their hands and fingers to handle or feel, and to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.