Operations Internship

Join National Life Group as an Operations Intern and gain hands-on experience in the life insurance application process. This 10-week paid internship provides a comprehensive understanding of operations, from application intake to policy issuance.

• Assist with receiving and reviewing incoming life insurance applications, ensuring all required documentation is accurate and complete.
• Input application data into company systems and verify accuracy of information against submitted documents.
• Collaborate with underwriting teams to facilitate the review of applications, providing operational support by organizing documents, communicating requirements, and tracking case statuses.
• Learn about the underwriting process, including medical reviews, financial evaluations, and risk assessment procedures, supporting the team in gathering necessary client information.
• Support policy setup once an application is approved, including final documentation, policy creation, and the issuance of certificates to clients.
• Communicate with applicants, agents, and internal teams to provide status updates, request additional information, and address inquiries related to the application process.
• Gain exposure to post-issue services, such as policy modifications, beneficiary changes, and claims processing, contributing to smooth operations in these areas.
• Participate in projects aimed at enhancing operational efficiency, streamlining processes, and improving client experience across the entire application lifecycle.
• Assist in tracking key performance indicators (KPIs) related to application processing times, accuracy, and customer satisfaction, contributing to data-driven decision-making.

• Currently pursuing or recently completed a degree in Business Administration, Insurance, Finance, Operations, or a related field.
• Strong attention to detail and accuracy in data handling.
• Excellent communication skills, with a client-focused approach.
• Ability to work collaboratively in a fast-paced environment.
• Analytical thinking and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with insurance or CRM software is a plus.
• Interest in learning about life insurance and the operational processes that support it.

• A comprehensive understanding of the life insurance application process, from submission to policy issuance.
• Practical experience in key operational areas, including data entry, underwriting support, and policy administration.
• Exposure to both front-end (client-facing) and back-end operations that support business success.
• A chance to work closely with underwriting, customer service, and post-issue departments, building a holistic view of life insurance operations.
• Hands-on experience with industry-specific tools and software for application tracking and data management.
• Professional development through mentorship, collaborative projects, and cross-departmental exposure.
• Insight into how life insurance operations contribute to policyholder satisfaction and company growth.