Network Technician

3 weeks ago

Gleneden Beach, United States Lumen Technologies Full time

About Lumen Technologies

We are a leading provider of telecommunications services, connecting people, data, and applications quickly, securely, and effortlessly. Our team is committed to building a culture of teamwork, trust, and transparency, and we are dedicated to providing exceptional service to our customers.

The Role

We are seeking a highly skilled Network Technician to join our team. As a Network Technician, you will be responsible for installing, maintaining, and repairing telecommunications networks, including copper and fiber cables, carrier systems, and POTS and DSL services. You will work with our team to ensure that our customers receive reliable and high-quality telecommunications services.

Main Responsibilities

  • Install, maintain, and repair telecommunications networks, including copper and fiber cables, carrier systems, and POTS and DSL services.
  • Analyze and troubleshoot technical problems or issues.
  • Perform splicing functions on all types of outside plant facilities where the work requires cable sheath openings.
  • Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, and poles.
  • Read and interpret customer service orders, repair tickets, technical drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and perform specified work.
  • Work with telecom color-coded wires and cables.

Requirements

  • At least six months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.
  • Knowledge of basic electricity, as it relates to telecommunications, including knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm's Law, AC/DC).
  • Ability to complete designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands.
  • Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
  • Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
  • Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet, work in confined spaces (e.g., attics, crawl spaces, utility holes), and ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.
  • Ability to perform job activities outdoors in all weather conditions.
  • A valid State driver's license with a current satisfactory driving record, CDL preferred.
  • Ability to work varying shifts and hours including possible mandatory overtime, weekends, and holidays.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

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