Service Excellence Manager

1 week ago


Trenton, Michigan, United States Whitewater Express Car Wash Full time
Whitewater Express Car Wash

We are a family built on respect, communication, and a passion for people. Our dedicated teams are passionate about leading others, and we believe that personal growth is the key to our organizational growth.

We're seeking a talented individual to join our team as a Car Wash Expert. This role involves providing exceptional service to customers by educating them on our services, selling membership plans and wash packages, and ensuring a smooth experience throughout the car wash process.

About the Opportunity:

  • Job Type: Full-time/Part-time
  • Salary: $13.00 - $15.00 per hour (dependent on experience)
  • Benefits:
    • No late nights: Hours of Operation: 7:30 am - 8 pm
    • LEARN AND EARN: Start at $13.00 per hour and GROW up to $15.00 per hour within 60-90 days as you develop and thrive with us
    • Tip Program: Earn extra cash and make our customers smile—exclusive for hourly team members
    • Pet Insurance: To keep your furry friends healthy and happy
    • Top-Notch Benefits: Including health, dental, and vision insurance to eligible team members
    • Company Matching 401(k) Plan: To help you build your financial future
    • Additional Coverages: For life, short-term, and long-term disability; for your peace of mind

Responsibilities:

  • Provide Top-Notch Service: Educate and assist customers in selecting the best car wash options, selling membership plans and wash packages to suit their needs.
  • Maintain a Safe Environment: Ensure a smooth experience by safely guiding customer vehicles into the wash tunnel, maintaining a friendly and professional approach.
  • Cleanliness Champion: Take pride in keeping the entire facility spotless, maintain the car wash, tunnel, back room, and vacuum lot, ensuring every area is clean, organized, and guest-ready.

Requirements:

  • Age: Must be at least 18 years old
  • Physical Stamina: Able to lift up to 50 pounds and stand for long periods of time.
  • Customer-Centric Mindset: Passionate about delivering exceptional service and creating memorable experiences for every customer.
  • Team-Oriented Attitude: Enjoys working collaboratively to achieve outstanding results and support team success.
  • Adaptability: Ready to take on new challenges daily with enthusiasm and a solution-oriented approach.
  • Outdoor Readiness: Comfortable working in an outdoor environment across various weather conditions and fast-paced settings.
  • Schedule Flexibility: Available to work early evenings, weekends, and adapt to scheduling needs.


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