Travel Sales Agent

2 weeks ago

Carmel, United States AAA Full time

About AAA

AAA Hoosier Motor Club is a leading provider of emergency roadside assistance, retail discounts, and a variety of products and services to its 400,000 members across Indiana.

Job Summary

We are seeking a highly motivated and experienced Travel Sales Agent to join our team. As a Travel Sales Agent, you will be responsible for increasing overall revenue through sales and promotion of products, services, and preferred travel vendors to members and clients.

Key Responsibilities

  • Counsel and recommend preferred travel vendors to clients in all aspects of international and domestic travel planning.
  • Process transactions and perform accounting functions using GDS invoicing and Point of Sale cashiering systems.
  • Sell all preferred travel vendors to meet or exceed established goals and quotas.
  • Maintain accurate and organized client files and provide necessary documents and post-travel communications.
  • Proactively upsell and promote AAA Tickets, Travel Store products, and Travel Money products.
  • Proactively promote and process AAA Credit Cards.
  • Promote, sell, and process AAA memberships, Auto Renewals, and have a thorough understanding of all benefit level features.
  • Assist with monthly inventory responsibilities, including ordering, processing, and maintenance of Maps, Travel Store merchandise, Travel Money products, and Attractions.
  • Effectively cross-sell and refer members and clients to AAA Insurance and other AAA business lines.
  • Ensure compliance with internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance programs.
  • Counsel members in the use of AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs, and current National and Club promotions.
  • Make outbound telephone calls to members and clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue.
  • Meet appropriate goals and quotas set forth by management.
  • Continues to upgrade technical expertise through training opportunities and provides support to other travel positions.
  • Commute to any Service Center or other off-site working location as directed by management.

Requirements

  • High School diploma or general education degree (GED).
  • Minimum 18 months of Travel or other Travel Industry experience preferred.
  • Valid Driver's License.

Skills

  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Goal Oriented - Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.
  • Interpersonal Skills - Ability to maintain confidentiality. Ability to remain open to others' ideas and exhibit willingness to try new things.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving - Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.
  • Reliability - Ability of the individual to be dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Physical Effort

  • Typically sitting at a desk or table.
  • Intermittently sitting, standing, and stopping.
  • Occasional lifting of up to 25 lbs.

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