Lockbox Remittance Specialist

7 days ago

Creve Coeur, Missouri, United States BankTalent HQ Full time
Job Description:

At BankTalent HQ, we are seeking a highly skilled Lockbox Remittance Specialist to join our team. As a Lockbox Remittance Specialist, you will play a critical role in ensuring the timely and accurate processing of customer payments.

Responsibilities:
  • Sort incoming mail into correct customer bins.
  • Prepare batches of work by removing payments and forms from envelopes.
  • Process all lockbox deposits from direct and indirect customers.

Quality Assurance Measures:
  • Follow standard operating procedures and customer-specific instructions through data entry.
  • Verify checks through customer-specific instructions for processing.
  • Balance/reconcile electronic and paper documentation.
  • Analyze information to determine accuracy and completeness of work.
  • Conduct non-routine research.
  • Operate high-speed imaging/extraction equipment.
  • Re-associate check images to corresponding material while validating quality of images.
  • Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.

Team Support:
  • Lend help to immediate team members, as needed.

Education & Experience:

Knowledge of:
  • Strong oral and written communication skills.
  • Excellent organizational skills.
  • Keen sense of quality control and practices.
  • Attention to detail and focus on meeting deadlines.
Ability to:
  • Analyze and comprehend client's standard operating procedures and instructions.
  • Complete multiple manual tasks per transaction and/or client with precision.
  • Ability to sit, stand, and walk for long periods of time.
  • Be a team player and maintain a positive attitude at all times.
  • Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager.

Salary:$45,000 - $65,000 per year based on experience and qualifications.
Benefits:BankTalent HQ offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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    7 days ago

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