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Retail Customer Support Specialist

2 months ago

Minneapolis, Minnesota, United States HOM Furniture Full time

Retail Customer Support Specialist

Location: Brooklyn Center, MN

Employment Type: Regular Full Time

As a vital member of our team at HOM Furniture, the Retail Customer Support Specialist plays a crucial role in enhancing the customer experience. This position involves assisting customers in the showroom by efficiently retrieving and loading products while ensuring all transfers are executed accurately.

Key Responsibilities:

Customer Interaction:

  • Engage with customers and colleagues in a courteous and professional manner.
  • Assist in maintaining the showroom's visual appeal through light cleaning and organization.
  • Respond to inquiries and phone calls from the showroom promptly.

Inventory Management:

  • Ensure accuracy in product placement and inventory records.
  • Conduct cycle counts and assist with year-end inventory processes.
  • Receive and prepare products for transfers and display setups.
  • Manage paperwork related to shipping and inventory efficiently.

Maintenance and Safety:

  • Maintain cleanliness in the showroom and surrounding areas.
  • Assist with snow removal and upkeep of the showroom entrance.
  • Follow safety protocols and participate in training programs to ensure a safe working environment.

Qualifications:

The ideal candidate should possess a high school diploma or GED, with prior experience in a similar role being advantageous. Strong communication skills in English, both verbal and written, are essential. Candidates must demonstrate proficiency in basic computer skills, including the use of inventory management systems and Microsoft Office.

Physical Requirements:

This role requires the ability to stand for extended periods, lift up to 100 pounds, and perform various physical tasks. Reasonable accommodations may be made for individuals with disabilities.

Join us at HOM Furniture, where your contributions will help create a welcoming environment for our customers.