Program Management Specialist
1 week ago
DirectViz Solutions, LLC is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. We provide innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. We value our employees as our number one resource and recognize that problem-solving people-persons make the best fit for our team.
As a Program Management Specialist, you will play a critical role in leading our Technology Service Desk operations, ensuring exceptional IT support services to our global workforce. You will be responsible for overseeing program management, quality assurance, staff training, and operational transition activities to guarantee seamless service delivery. Your strong leadership skills and ability to interact effectively with stakeholders and team members will be essential in this role.
Key Responsibilities include:
- Oversee program management, quality assurance, staff training, and operational transition activities to ensure seamless service delivery.
- Manage Tier I and Tier II support operations, including incident response, resolution, and escalation.
- Provide advanced technical support for mobile devices, email systems, and remote access tools.
- Proactively project the impacts of technological changes, update operational procedures, train staff, and communicate system enhancements to end users.
Why Join Our Team?
At DirectViz Solutions, LLC, we offer a competitive compensation package, including an estimated salary range of $120,000 - $180,000 per year, depending on experience. In addition to our comprehensive benefits package, which includes medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs, we prioritize work-life balance and encourage our employees to take care of their physical and mental well-being.
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