Derivatives Confirmation Services Support Specialist

3 weeks ago

New York, New York, United States OSTTRA Full time
About the Role

The Client Services team at OSTTRA provides day-to-day operational customer support for all derivative confirmation services within the company. This team works closely with Product Management, Client Success, Business Development, and IT to ensure timely and accurate responses to customer implementation and regulatory requests.

Key Responsibilities
  • Develop and maintain productive client regulatory relationships
  • Monitor client query queues, diagnose and resolve any resulting exceptions or errors, and work with internal groups to provide resolution
  • Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
  • Respond to client requests by providing detailed investigation and feedback
  • Participate in the testing of system enhancements
  • Identify and track system improvements, partnering with technology teams to ensure system delivery
  • Opportunity for growth across a wide range of Operational and Business focused teams
  • Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
  • Integrating with a team where work has consistent exposure to the executive level
  • Building customer relationships with investment banks and buy-side organizations
  • Mentoring possibilities with recognized industry leaders within OSTTRA
What We're Looking For
  • Basic Qualifications: Bachelor's degree preferred
  • Previous experience working with software systems and technology is preferable
  • Advanced Excel skills is a plus
  • Knowledge of financial markets and OTC derivatives is a major plus
  • Client Focused. Customer service and satisfaction are key priorities for the firm
  • High level of accuracy and attention to detail
  • Patient, flexible, and able to adapt to change
  • Resourceful, committed, and able to problem-solve with limited direction
  • Strong awareness of client confidentiality and data protection risks
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to work effectively in a very fast-paced environment

As a member of a close-knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon, and taking leadership where required.

This role is limited to persons with indefinite right to work in the United States.

About OSTTRA: OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

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