Optical Receptionist

We are seeking a highly organized and detail-oriented Optical Receptionist to join our team at Visionworks. As a key member of our front desk team, you will be responsible for providing exceptional customer service, scheduling appointments, and maintaining accurate patient records.

• Provide excellent customer service to patients and clients, responding to their inquiries and resolving any issues in a timely and professional manner.
• Schedule appointments and manage patient flow to ensure a smooth and efficient experience.
• Maintain accurate and up-to-date patient records, including medical history, insurance information, and treatment plans.
• Perform preliminary testing data collection as directed by the Optometrist.
• Assist with billing and insurance-related tasks, including verifying coverage and processing claims.
• Keep the reception area clean and organized, ensuring a welcoming environment for patients and staff.
• Offer current promotions and pricing guidelines to customers, discussing the benefits and features of our discount club card.
• Maintain outside and internal Doctor Referral logs for medical patients.

• One year of experience in a medical or optical setting, preferably in a front desk or reception role.
• High school diploma or equivalent, with 1-5 years of related job experience.
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
• Ability to work in a fast-paced environment, with changing schedules and deadlines.
• Ability to maintain confidentiality and handle sensitive information with discretion.

This role requires the ability to stand for long periods, use hands and fingers to handle and feel objects, and talk or hear most of the time. The associate may occasionally be required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds.

Visionworks offers a competitive compensation package, including a salary range of $9.38-$12.42/hr, as well as eligible bonuses, equity, and commissions. We are an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability, or veteran status.